ECM: Why System Transactions in Currencies Different from Bank Currency does Not Appear on Reconciliation Pages? (Doc ID 1982659.1)

Last updated on OCTOBER 18, 2021

Applies to:

Symptoms

System Transactions are not displaying on Semi Manual Recon page when payment currency is different from the bank's currency. Accordingly, the deposits/payments cannot be matched to the corresponding bank statement transactions.

STEPS
1. For an AR Deposit example, a payment was received from the customer in SEK currency and was deposited in the bank. The bank applied the exchange rate and recorded the payment as GBP currency.
2. The deposit was entered into the system as SEK Payment and Control Currency.
3. The deposit posted and the exchange rate was correctly calculated and posted with the same amount that the bank sent in the statement.

Cause

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