EeS: Drop Down Value is not available for GL Chartfields when creating a Self Service Invoice (Doc ID 1984066.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

PeopleSoft Enterprise FIN eSettlements - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Drop down value is not available for the GL Chartfields, such as  Account and Department, when creating a Self Service Invoice.  An error occurs.

ERROR
There are no prompt values currently available for this field. (4,4)

STEPS
1. Navigate to eSettlement> Self Service Invoice> Create Invoice
2. Create an Invoice
3. Copy a PO onto the Invoice
4. Click on the Additional Information Tab
5. Click on the Accounting icon
6. Click on the drop down for Account or Department
7. Above error occurs

Cause

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