EeS: Drop Down Value is not available for GL Chartfields when creating a Self Service Invoice

(Doc ID 1984066.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

PeopleSoft Enterprise FIN eSettlements - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


Drop down value is not available for the GL Chartfields, such as  Account and Department, when creating a Self Service Invoice.  An error occurs.

There are no prompt values currently available for this field. (4,4)

1. Navigate to eSettlement> Self Service Invoice> Create Invoice
2. Create an Invoice
3. Copy a PO onto the Invoice
4. Click on the Additional Information Tab
5. Click on the Accounting icon
6. Click on the drop down for Account or Department
7. Above error occurs


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