E-PIA: DEFAULT_THEME_TANGERINE_ALT theme not getting reflected when creating a new url with a new sitename.

(Doc ID 1984136.1)

Last updated on DECEMBER 10, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 to 8.54 [Release 8.4]
Information in this document applies to any platform.

Symptoms

1.Create new site name with different url other than the existing site name.
2.Login into PIA with the new url.
3.Navigate to Peopletools -> Portal -> Branding -> Branding System Options.
4.Change the Default Branding Theme to DEFAULT_THEME_TANGERINE_ALT. Click on Save.
5.Logout and login.
6.Headers, Logos will be missing. It works perfectly fine in the actual url.

When you check the URLs for the missing headers/logo images, you'll see the images in the DEFAULT_THEME_TANGERINE_ALT and PTNUI_PINTO_CSS still refer to files in the cache folder of the old site name instead of the new site name.  A Fiddler or HTTP Header/Network Trace will show those requests to end up with a 403 Forbidden error, as they point to the cache directory of the old site.

Sample Screenshot:

Cause

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