EAR9.1: Unable to Enter or Save Direct Journal Payments (Doc ID 1984701.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Payment Processing

9.1 bundle #33.
Unable to enter Direct Journal payments

ERROR
-----------------------
Get the error message "Unable to use direct journal if customer or item entered".
There has been no item information entered.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Create a regular deposit and make sure to check the “Journal Directly” box.
  2. Save regular deposir or add a payment.
  3. Error message "Unable to use direct journal if customer or item entered".


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot enter Direct Journal payments

Cause

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