EEX 9.1: Expense Report Routing Back to First Level Approver After all Approvals (Doc ID 1985098.1)

Last updated on JULY 06, 2016

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Workflow

ACTUAL BEHAVIOR
---------------
Expense report routing back to first level approver after all approvals
 

EXPECTED BEHAVIOR
-----------------------
After all approvals, expense report must be approved for payment.

STEPS
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1. Make sure that Pre pay auditor, reviewer and manager are the required approvals, in that order. Login as an employee and submit the expense report with atleast 2 lines and note that it routed to pre pay auditor, reviewer and manager in that order.
2. Login as Pre pay auditor and approve the expense report
3. Expense sheet gets routed to the Reviewer1
3. Reassign the expense report from Reviewer 1 to Reviewer2
4. Reviewer2 deleted one line and adds another line to the report using Expense report detail link (Make sure reviewer has change all privileges set in privilege template for reviewer)
5. Reviewer2 reviews the expense report
6. Expense report routes to Expense manager like expected.
7. Login as Expense manager and approve the report
8. Expense sheet gets routed to Reviewer 1 again.

As the approval process is completed with step 7, sheet must go to approved for payment status after step 6 and shouldnt go back to the Reviewer1.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, expense report will not be approved for payment and employee cant be reimbursed.

Cause

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