E-BI/XMLP: PDF Template Uses Wrong Font Albany Even When Configured In XDO.CFG And Embedded In PDF (Doc ID 1990454.1)

Last updated on JANUARY 03, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

XML Publisher is being used to generate letters for employees.

The output PDF uses the Albany font which is not specified on the field and is different from the rest of the letter.

If you click on the field value, the font shifts to the correct font.  Leave the field and the display reverts back to the Albany font.

XDO.CFG is correctly configured.

The specified font exists in the location specified and has needed permissions.

The specified font is seen embedded in the PDF Template.

Cause

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