E-PIA: Modal Windows gives error :FATAL ERROR: Modal window is there but reference is gone (Doc ID 1991918.1)

Last updated on DECEMBER 27, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

On : 8.53 version, PIA Core Technology

Modal Windows Closing During Data Entry

Most modal windows across several applications are closing when entering data rapidly. The issue can be reproduced consistently in HCM, FSCM, and Portal. When the modal window randomly closes itself it will either open back up, throw a page error, or throw a browser error.

ERROR
-----------------------


FATAL ERROR: Modal window is there but reference is gone


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. navigate to Main Menu> Payroll for North America > Payroll Processing USA
>Create Online Checks >Create Online Check

Click on search and select any search result. Then you get a message popup.
Click on "NO"

2. In the resulting page click on the hyperlink" One Time Deductions" that is
at the bottom of the page.

3. In the resulting Modal window, click on the look up prompt icon from
Benefit Plan. In the resulting Modal popup click on cancel. Repeat this for 3
to 5 times and the modal will disappear. Then click on the Once Time
Deductions link again. Then you will see the error. Then click on OK, and
click on One time deductions again. Some times you will same error ,
sometimes page no longer available.



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create online checks with deductions without getting the error.

Cause

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