In Agent Chat when selected Push Web Page Action do not Push Correct Web Page. (Doc ID 1992050.1)

Last updated on MARCH 09, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9 and later
Information in this document applies to any platform.

Symptoms

STEPS
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The issue can be reproduced at will with the following steps:

1. Navigation :
Main Menu > PeopleTools > MultiChannel Framework > Universal Queue > Administration > Agents

Under Static Push URLs, Enter more than one URLs.

2.  In Agent Chat window, select Push Web Page from the Actions dropdown and click Go button.

It will open other window. Select first Static URL from the dropdown, it shows correct URLID.
Change Static URL to other dropdown value.

Issue is we notice URLID does not change.



EXPECTED BEHAVIOR
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Url should change according to the Static URL selected.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot select or able to correct the url selected.

Cause

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