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EPY:Cannot Refund A Benefit Deduction On The Payline (Doc ID 1992176.1)

Last updated on JANUARY 26, 2024

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Refunding a benefit deduction only on the paycheck with no earnings and the benefit refund is not being processed.

To be able to refund a benefit deduction to the employee on the paycheck.


The issue can be reproduced at will with the following steps:
1. Enter on the paysheet that is only refunding the benefit deduction for the before tax and the non-taxable benefit
2. Leave the Benefit Deduction Taken to Deductions" and ensure the person has benefits billing active.
3. Run the payroll calculation



Cause

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In this Document
Symptoms
Cause
Solution


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