Upgrading CRM 8.9 to 9.1: Duplicate IDs on Template and Template Packages (Doc ID 1993493.1)

Last updated on JANUARY 03, 2017

Applies to:

PeopleSoft Enterprise CRM Support - Version 8.9 and later
Information in this document applies to any platform.

Symptoms

During the upgrade process from CRM 8.9 to 9.1 and finally to 9.2:

In RBC_PACKAGE_DFN table, more than one active packages share the same Package ID. 

Ideally, package/template IDs are supposed to be unique and it should not be used by more than one entry. But, in our case, multiple entries hold the same ID. Migration staregy for 9.2 has duplicated all unique IDs over the top of more delivered workflows and hence some of the custom AAF workflows stopped working after upgrade. 

Cause

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