EAP: Notify Participant Is Sending Email Even After Voucher Is Reassigned Or Approved (Doc ID 1993503.1)

Last updated on MARCH 17, 2016

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Notify Participant option is sending email even after Voucher is Reassigned or Approved.

1) Setup Approval Framework Workflow for Voucher.
2) Setup approvers as follow:

Approver A > Actual approver for the voucher
Approver B > Supervisor of the Approver 'A'

3) Setup Timeout Options as:
Notify Participant -> After 2 Hours
Reassign to User List (Supervisor) -> After 3 Hours
Frequency Tab Setting for OnEscalate event -> Notify every 2 Hours, Max 5 notifications.

4) Create and submit a voucher for approval.
5) Voucher  is routed to Approver A for approval.
6) Approver A does not take any action for 2 hours and Escalations & Notification (EOAW_NEM) process is executed.
7) Approver A gets the email notification as expected.
8) Approver A does not take any action for (total) 3 hours and Escalations & Notification (EOAW_NEM) process is executed.
9) Voucher is reassigned from A to B and B gets email notification.
10) The scheduled Escalations & Notification (EOAW_NEM) process is executed again after every 1 hour.
11) B approves the Voucher.
12) The scheduled Escalations & Notification (EOAW_NEM) process is executed again after every 1 hour.


Actual result:
---------------------
After 10) Approver A continuous to get reminder email notification. Approver B also gets reminder email as expected.
After 12) Approver A as well as B gets reminder email notifications.

Expected result:
--------------------
After 10) Approver A should not get reminder notification.
After 12) Reminder email notifications should not be triggered.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms