PT 8.54/8.51 - CRM/ERMS Unable To Download Email With Xms Attachment From Exchange 2012 (Doc ID 1993688.1)

Last updated on MARCH 26, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Linux x86-64

Symptoms

Recently upgraded Integration Broker Gateway web servers from PeopleTools 8.51.11 to 8.54.07.

When this change was launched to production environment, customer discovered that ERMS module for CRM 9.1 application (still running on PeopleTools 8.51.11) is now unable to download and process emails with xms attachments from the Exchange 2012 mail server.

There is an error in the log file for the Integration Broker Gateway web servers that indicates a Java error and may be related, but we are unsure... "java.lang.NoClassDefFoundError: Could not initialize class sun.awt.X11.XToolkit" (see attached error log for full detail

Changes

  upgraded Integration Broker Gateway web servers from PeopleTools 8.51.11 to 8.54.07.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms