Query Security Issue In CRM Secured Cases (Doc ID 1995304.1)

Last updated on JUNE 21, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

In CRM Helpdesk, if a Case is marked as 'Secure', the users who are not in the case provider group are not able to access the Case.
However if a user has query access (irrespective of the user being in provider group or not), they can query RC_CASE and retrieve all the Case details, even if the Cases is marked as Secure.
 


Cause

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