Smart HR Request Template Security does not Work when User Rowsecclass is Blank

(Doc ID 1995395.1)

Last updated on APRIL 15, 2016

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


Smart HR Request template security does not work when the user rowsecclass is blank

When Smart HR / Template-Based Hire is setup, the Smart HR requester does not find the template if their row security class is blank.


The issue can be reproduced at will with the following steps:
1. Log into PIA.
2. Navigate to "Main Menu > Manager Self Service > Job and Personal Information > Smart HR Template > Smart HR Transactions"
3. Click on the 'Select Template' prompt

Due to this issue, users cannot perform the Smart HR Transactions, if his User ID has a blank rowsecclass.


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