How To Resolve Errors like "Order XXXX, Line X, Schedule X, Item XXXX, Demand X: The CNTCT_SEQ_SHIP could not be updated. Demand is not past the Releasable state. (12000,717)" - Discussion about the Demand Change Configuration Functionality (Doc ID 1998073.1)

Last updated on AUGUST 04, 2016

Applies to:

PeopleSoft Enterprise SCM Inventory - Version 8.9 and later
PeopleSoft Enterprise SCM Order Management - Version 8.9 and later
Information in this document applies to any platform.

Goal

When modifying a Material Stock Request (MSR) created from a Sales Order using the 'Maintain Stock Requests' page (navigation: Inventory, Fulfill Stock Orders, Stock Requests, Maintain Stock Requests), you may get errors like this one:

Order XXXX, Line X, Schedule X, Item XXXX, Demand X: The CNTCT_SEQ_SHIP could not be updated.  Demand is not past the Releasable state. (12000,717)    Please change the Primary Contact - Ship To back to its original value of '4' or any other acceptable value. (11100,2693)

 
The errors are not specific to the CNTCT_SEQ_SHIP field and the 'Releasable' Stage. They can be issued on other fields and they can mention a different State. They can also be issued when using the 'Create/Update Sales Order' component.

What do these errors means and how to correct them?

Solution

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