Address Change Notification Email Subject and Body Values Are Null When Home Address Added via Self Service (Doc ID 1998138.1)

Last updated on APRIL 05, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

Workflow email subject and body values are null when Home Address is added via Self Service .

Navigation: Self Service > Personal Information > Home and Mailing Address

Steps:
1. Go to Workflow Configurations and click the Notification Setup link for Address Change.
2. Select the checkbox Notify on Success.
3. Sign in as a user without a Home Mailing Address.
4. Go to Home and Mailing Address and add a new Home Address.
5. Update the address info and save.
6. Review the notification email.
7. Note that the Subject is blank, and the body only includes the Empl ID, name, and state.

Cause

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