When Releasing a Credit Hold for a Sales Order with a Ship Via Code with Customer Pick Up Option, the Demand Line Stays in 'Pending' State instead of Being Updated to 'Unfulfilled' (Doc ID 1999327.1)

Last updated on MAY 18, 2015

Applies to:

PeopleSoft Enterprise SCM Order Management - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When removing a Credit Hold on a reserved Sales Order, the state of the demand line (PS_IN_DEMAND. IN_FULFILL_STATE) is not updated and stays set to '10' (Pending) instead of being changed to '20' (Unfulfilled).

The issue occurs when:

1) there is no Hold Code defined for Customer Pick Up at the Order Management Business Unit level (navigation: Set Up Financials/Supply Chain, Business Unit Related, Order Management, Order Management Definition - Hyperlink: Hold Processing),

2) using a Ship Via Code on the Sales Order with the Customer Pick Up option set to 'Yes' (navigation: Set Up Financials/Supply Chain, Shipping and Receiving, Ship Via Codes).

Changes

 

Cause

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