E-PIA : In CRM "Suggest A Provider Group" Icon is selected, Field Level Related Content no longer opens correctly (Doc ID 2001018.1)

Last updated on APRIL 02, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

After "Suggest a Provider Group" is selected, field level Related Content no longer opens in the Related Content window.  It now opens in a separate pop-up window.  This seems to happen in all browsers and versions.  

- Make sure you have field level related content is defined.

1. Select any open Support Case.
2. Suggest a Provider Group function is selected.
3. The Return to Case option is selected.
4. Transfer Policy is selected from the field level related content options.
5. The selected related content opens in a new window.

Cause

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