Applicant Email not Including Salutation and Signature when Emailing a Second Time in Same Session (Doc ID 2001425.1)

Last updated on APRIL 27, 2015

Applies to:

PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


Email applicant (TAM) is not including the signature when emailing the applicant for the second time.

 
STEPS TO REPLICATE ISSUE

The issue can be reproduced with the following steps:

  a. Recruiter logs in and Prepares a Job Offer for an applicant
  b. The Manager approved the Offer
  c. Recruiter Emails the offer to Applicant (Email is triggered correctly the first time)
  d. Recruiter deletes the attachment and adds a new one and sends the email
  e. The Signature in the email is removed



Cause

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