"Merge Unsuccessful - Templ Err" Error When Try To Preview a Template (Doc ID 2002963.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

PeopleSoft Enterprise CRM Order Capture - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Users when tries to create a correspondence they pick the template but when they tries to review the email he gets "Merge Unsuccessful - Templ Err".

Replication Steps:

1) Access the Template from  "Search Order and Quote"
2) Select Order
3) Click on "Correspondence"
4) Select Template
5) Click on Preview
6) There is a error for template "Merge Unsuccessful - Templ Err""

Error Log:

with this error log:
EXTRDATA:In Method RecipienInit
EXTRDATA:GetUserTempDir()=D:\PSOFT-Domain/appserv/CorrespondenceManagement/data\28054861dee111e4b931a87b4b8d86568891t1r1g
EXTRDATA:RB_DELV_CHANNEL=1
EXTRDATA:In Method Extract
EXTRDATA:Extract P1: Does need to ResolveEmailBody?True
EXTRDATA:Extract P1: ResolveEmailBody retue.
EXTRDATA:Extract P2:create static attachments
EXTRDATA:Extract P3:load template attachments
EXTRDATA:Extract P4: resolve terms for each template
EXTRDATA:Extract P4-1-1: process RTF template
EXTRDATA:Extract P4-2-2 Use AAF term engine for the rtf tamplate.
EXTRDATA:Extract P4-1-4 term resolve finally:True
EXTRDATA:Extract P4-1-5 data file created successfully:True;D:\PSOFT-Domain/appserv/CorrespondenceManagement/data\28054861dee111e4b931a87b4b8d86568891t1r1g\28054861dee111e4b931a87b4b8d86568891t1r1a2.xml
EXTRDATA:Extract P4-2-6 &oSystem.PutFileToFTP :True
EXTRDATA:Extract P5:updates &recAttach:1
EXTRDATA:Extract: end
EXTRDATA:In Method UpdateCMStatus
EXTRDATA:MERGE_FAILED_FLG=N
EXTRDATA:UpdateCMStatus: Cleanup
EXTRDATA:DoDataExtraction -- &i_Util.IsDeliverNow(&i_RBC_REQUEST)=True
DOCMERGE:Document Merge Start
DOCMERGE:Check for CM folders
DOCMERGE:In ProcessCustomizedTemplates.
DOCMERGE:Process Preview
DOCMERGE:In MergeRTF
DOCMERGE:TemplateFileName = Unit_Order_Ack.rtf
DOCMERGE:TemplateName = Unit_Order_Acknow
DOCMERGE:Template Not Customized
DOCMERGE:&TmplChngDt=4-8-2015 10:8
DOCMERGE:To merge:28054861dee111e4b931a87b4b8d86568891t1r1a2
FoToRTF:FoToRTF.Process() start
FoToRTF:No need to download
FoToRTF:FoToRTF.Process()- end:False
FoToRTF:RTF merge return:False

Cause

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