EGL9.2 : AWE Comments Not Showing On the Correct Level (Doc ID 2005007.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When a requester also has the approver role and no self approval is allowed, system generates a comment like this:
... is approver on step number 1, path 1, stage 30, which has self-approval disabled!

Comments like this are stored on the comments field of the "XREF" table. We need the logic to determine why the following scenario is happening:
1. When additional comments are created, system generated comments are reflected at the 1st level approver comments section
  - e.g. Comments are added by the 1st level approver upon approval, comments are added by the 2nd level approver upon approval

2. When no approver comments are created, system generated comments are reflected at the last level approver.

 

Replication Steps :

=============

Stage 1 “Supervisor”Self approver disabled

Stage 2 “Manager” Self Approver disabled

Stage 3 “VP” self approver disabled

Add an account and Submit for Approval by the creator VP3

Sign in with First stage approver

Add comment and approve

Stage 1 comment appears but no system generated comment on stage 3

Cause

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