Unable to successfully Submit or Create a Service Request in Self Service Research Activities (Doc ID 2005563.1)

Last updated on AUGUST 09, 2016

Applies to:

PeopleSoft Enterprise CS Campus Self Service - Version 9 and later
PeopleSoft Enterprise CS Student Records - Version 9 and later
Information in this document applies to any platform.

Symptoms

On : 9 version, Campus Self Service


The following error occurs when attempting to submit a service request from Research Activities in Student Self Service:

Class SCC_RULE_CAT_20131028041439:T30:SCC_RULE_ID_20140205065106V1 was not found. (180,74) SCC_RULES_ENGINE.Util.RuleFactory.OnExecute Name:getRule PCPC:479 Statement:18
Called from:SSR_RS_RESEARCH.Accessors.ServiceRequestDetail.OnExecute Name:Presave Statement:22
Called from:SCC_COMMON.ENTITY.ChildEntity.OnExecute Name:preSave Statement:94
Called from:SCC_COMMON.ENTITY.AbstractEntity.OnExecute Name:preSaveChildren Statement:295
Called from:SCC_COMMON.ENTITY.COMPONENT.EntityComponentAdapterAbstract.OnExecute Name:SavePreChange Statement:183
Called from:SSR_RS_RESEARCH.COMPONENTS.S
The given class could not be found in the database, or had problems when we tried to load it.

It was found that the Rule SCC_RULE_ID_20140205065106 was not built in the Rules Engine Manager. Attempting the submit the Service Request after building the Rule resulted in the following error:


SCC_RULE_CAT_20131028041439.T30.SCC_RULE_ID_20140205065106V1.OnExecute Name:Run PCPC:7020 Statement:75 Called from:SCC_RULES_ENGINE.Util.RuleAbstract.OnExecute Name:Invoke Statement:9 Called from:SSR_RS_RESEARCH.Accessors.ServiceRequestDetail.OnExecute Name:Presave Statement:45 Called from:SCC_COMMON.ENTITY.ChildEntity.OnExecute Name:preSave Statement:94 Called from:SCC_COMMON.ENTITY.AbstractEntity.OnExecute Name:preSaveChildren Statement:295 Called from:SCC_COMMON.ENTITY.COMPONENT.EntityComponentAdapterAbstract.OnExecute Name:SavePreChange Statement:183 Called from:SSR_RS_RESEARCH.COMPONENTS.SSS_RS_CREATE_REQ.OnExecute Name:SSR_RS_REQSTHDR_SavePreChange Statement:5 Called from:SSR_RS_RESEARCH.COMPONENTS.SSS_RS_CREATE_REQ.OnExecute Name:SSR_RS_BTN_WRK__SSR_RS_SUBMIT_BTN_Fieldchange Statement:59 Called from:SSS_RS_CREATE_REQ.GBL.SSR_RS_BTN_WRK.SSR_RS_SUBMIT_BTN.FieldChange Statement:1

The PeopleCode program executed a Warning statement, which has produced this message.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Self Service > Research Activities > Research Activities
2. Create New Request
3. Select Request Category / Type
4. Submit

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot save new service request.

Cause

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