Unable to successfully Submit or Create a Service Request in Self Service Research Activities
(Doc ID 2005563.1)
Last updated on JULY 21, 2024
Applies to:
PeopleSoft Enterprise CS Campus Self Service - Version 9 and laterPeopleSoft Enterprise CS Student Records - Version 9 and later
Information in this document applies to any platform.
Symptoms
When attempting to submit a service request from Research Activities in Student Self Service the following error occurs:
Class SCC_RULE_CAT_20131028041439:T30:SCC_RULE_ID_20140205065106V1 was not found. (180,74) SCC_RULES_ENGINE.Util.RuleFactory.OnExecute Name:getRule PCPC:479 Statement:18
Called from:SSR_RS_RESEARCH.Accessors.ServiceRequestDetail.OnExecute Name:Presave Statement:22
Called from:SCC_COMMON.ENTITY.ChildEntity.OnExecute Name:preSave Statement:94
Called from:SCC_COMMON.ENTITY.AbstractEntity.OnExecute Name:preSaveChildren Statement:295
Called from:SCC_COMMON.ENTITY.COMPONENT.EntityComponentAdapterAbstract.OnExecute Name:SavePreChange Statement:183
Called from:SSR_RS_RESEARCH.COMPONENTS.S
SCC_RULE_CAT_20131028041439.T30.SCC_RULE_ID_20140205065106V1.OnExecute Name:Run PCPC:7020 Statement:75 Called from:SCC_RULES_ENGINE.Util.RuleAbstract.OnExecute Name:Invoke Statement:9 Called from:SSR_RS_RESEARCH.Accessors.ServiceRequestDetail.OnExecute Name:Presave Statement:45 Called from:SCC_COMMON.ENTITY.ChildEntity.OnExecute Name:preSave Statement:94 Called from:SCC_COMMON.ENTITY.AbstractEntity.OnExecute Name:preSaveChildren Statement:295 Called from:SCC_COMMON.ENTITY.COMPONENT.EntityComponentAdapterAbstract.OnExecute Name:SavePreChange Statement:183 Called from:SSR_RS_RESEARCH.COMPONENTS.SSS_RS_CREATE_REQ.OnExecute Name:SSR_RS_REQSTHDR_SavePreChange Statement:5 Called from:SSR_RS_RESEARCH.COMPONENTS.SSS_RS_CREATE_REQ.OnExecute Name:SSR_RS_BTN_WRK__SSR_RS_SUBMIT_BTN_Fieldchange Statement:59 Called from:SSS_RS_CREATE_REQ.GBL.SSR_RS_BTN_WRK.SSR_RS_SUBMIT_BTN.FieldChange Statement:1
Called from:SSR_RS_RESEARCH.Accessors.ServiceRequestDetail.OnExecute Name:Presave Statement:22
Called from:SCC_COMMON.ENTITY.ChildEntity.OnExecute Name:preSave Statement:94
Called from:SCC_COMMON.ENTITY.AbstractEntity.OnExecute Name:preSaveChildren Statement:295
Called from:SCC_COMMON.ENTITY.COMPONENT.EntityComponentAdapterAbstract.OnExecute Name:SavePreChange Statement:183
Called from:SSR_RS_RESEARCH.COMPONENTS.S
SCC_RULE_CAT_20131028041439.T30.SCC_RULE_ID_20140205065106V1.OnExecute Name:Run PCPC:7020 Statement:75 Called from:SCC_RULES_ENGINE.Util.RuleAbstract.OnExecute Name:Invoke Statement:9 Called from:SSR_RS_RESEARCH.Accessors.ServiceRequestDetail.OnExecute Name:Presave Statement:45 Called from:SCC_COMMON.ENTITY.ChildEntity.OnExecute Name:preSave Statement:94 Called from:SCC_COMMON.ENTITY.AbstractEntity.OnExecute Name:preSaveChildren Statement:295 Called from:SCC_COMMON.ENTITY.COMPONENT.EntityComponentAdapterAbstract.OnExecute Name:SavePreChange Statement:183 Called from:SSR_RS_RESEARCH.COMPONENTS.SSS_RS_CREATE_REQ.OnExecute Name:SSR_RS_REQSTHDR_SavePreChange Statement:5 Called from:SSR_RS_RESEARCH.COMPONENTS.SSS_RS_CREATE_REQ.OnExecute Name:SSR_RS_BTN_WRK__SSR_RS_SUBMIT_BTN_Fieldchange Statement:59 Called from:SSS_RS_CREATE_REQ.GBL.SSR_RS_BTN_WRK.SSR_RS_SUBMIT_BTN.FieldChange Statement:1
The issue can be reproduced at will with the following steps:
- Navigate to Self Service > Research Activities > Research Activities
- Create New Request
- Select Request Category / Type
- Click Submit
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |