Text Tray Button Not Showing On Solutions RTE (Doc ID 2005999.1)

Last updated on JUNE 08, 2017

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

The Text tray button not showing on Solutions RTE and on the Notes section.


Replication Steps Navigate to the case solution page and the text tray icon is missing.

Go to Notes tab on case component > add a note and the text tray icon is missing .



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms