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E-PUM: No Connection to VirtualBox (Doc ID 2006570.1)

Last updated on NOVEMBER 29, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

When installing PUM Image, the following error occurs,


ERROR
=======
This webpage is not available

STEPS
=======
1. Install PUM Image
2. Access the PUM URL and worked fine
3. Restarted
4. Cannot access the PUM URL



Changes

After the reboot, the <IP Address> reported by the command
IPCONFIG /ALL
is different than the <IP Address> seen in
Control Panel > Network and Internet > Network Connections > VirtualBox Host-Only Network > Properties > Internet Protocol Version 4 (TCP/IPv4) > Properties

For example

IPCONFIG /ALL shows

Ethernet adapter VirtualBox Host-Only Network:
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapter
   Physical Address. . . . . . . . . : GG-00-27-00-30-GG
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : gggg::94e7:b6df:782:gggg(Preferred)
   Autoconfiguration IPv4 Address. . : 169.XXX.X.1 <IP Address 1>(Preferred)


Whereas the TCP Properties in the Control Panel shows

Internet Protocol Version 4 (TCP/IPv4) Properties
   General
       ( ) Obtain an IP address automatically
       (*) Use the following IP Address: 192 . XXX . XX . 1<IP Address 2>

These should be the same.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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