EGL: Ledger Inquiry Page Returns Blank Screen Instead of Ledger Inquiry Results; App Server Log Shows "Abort: Unrecoverable Exception Received" (Doc ID 2007398.1)

Last updated on OCTOBER 31, 2016

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.
*** checked for relevance 31-Oct-2016 ***

Symptoms

Issue:

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Blank Screen is displayed after entering inquiry criteria and clicking search button on Ledger Inquiry page.

No error is displayed on the page.

User gets logged out with "Your PeopleSoft Connection Has Expired" before the resulting Transaction Details page has displayed.

1). Navigate to General Ledger-> Review Financial Information-> Ledgers

2). Enter search criteria

3). Click search

 

Error:

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The following error is seen in  the APPSRV_XXXX.log:

PSAPPSRV.80304 (39) [04/20/15 15:02:59 FB131109@adm-314-w0t.district.fbisd.local (Others 0; WINNT) ICPanel](4) Executing component INQUIRY_CRITERIA/GBL in menu PROCESS_JOURNALS

PSPAL: Abort: Unrecoverable exception received
PSPAL: Abort: Location: E:\pt85012b-retail\peopletools\SRC\pspal\exception_winunhandled.cpp:577: PSPAL::UnhandledExceptionFilter::RecoverableExceptionFilter
PSPAL: Abort: Generating process state report to S:\PSFT\FSCM91\FSCDAILY\appserv\FSCDAILY\LOGS\PSAPPSRV.80304\process_state.txt
PSAPPSRV.80304 (39) [04/20/15 15:03:01 FB131109@adm-314-w0t.district.fbisd.local (Others 0; WINNT) ICPanel](0) Process aborted.

Cause

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