AR9.2: Item Not Found (15750,4106) On Collections Workbench Add Conversations (Doc ID 2008443.1)

Last updated on MARCH 09, 2017

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to Add Conversations On Collections Workbench,
the following error occurs.

ERROR
-----------------------
Message
Item not found (15750,4106)
The Quality Server was unable to find the correct item. Exit this page and try again


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Collections Workbench page and search for customer. Click on ‘Add Conversations’ link;
2. Enter Subject, Description , Comments;
3. Click on References Tab. Enter as qualifier as I and click on prompt for Reference ID. Search for Item Id;
4. Select item ID (Line 1). The Business Unit, Customer ID are copied but not the item Line
5. Click on Apply end the error occurs.

Cause

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