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EAP: Delete Attachment on Voucher Receives Errors (18036,10014) and (18036,10012) (Doc ID 2010994.1)

Last updated on FEBRUARY 03, 2019

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ISSUE
When attempting to remove an attachment from a Voucher, we are receiving the message “Attachment failed to download. (18036,10014) File not found. (18036,10012)” and the PS_AP_VCHR_ATT and PS_PV_ATTACHMENTS rows cannot be removed.   This occurs after applying Patch 20211885 delivered in PUM Image 11.

ERROR
Attachment failed to download. (18036,10014) File not found. (18036,10012)

STEPS
1) Added a voucher
2) Filled out required fields and then clicked on Attachments
3) Added 2 attachments and clicked OK
4) Saved voucher
5) Update/Display same voucher
6) On Invoice Information page, clicked on Attachments link
7) Deleted the first attachment and clicked OK on Delete Confirmation message
8) Clicked OK
9) Clicked Save and receive the error:

Attachment failed to download. (18036,10014)  File not found. (18036,10012)

10) Click OK on the message
11) Unable to save the voucher so the attachment cannot be deleted.

Cause

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In this Document
Symptoms
Cause
Solution
References


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