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Setup for Deduping Email Addresses in Online Marketing. (Doc ID 2011255.1)

Last updated on NOVEMBER 26, 2019

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.2 and later
Information in this document applies to any platform.



OLM is not automatically deduping email addresses in an audience which means we are sending multiple emails out to people where we have duplicate records in the system.

The issue can be reproduced at will with the following steps:

1. Create 2 records with the same email address
2. Add them to an audience
3. Use that audience in a dialog to send out an email
4. Check the Dedup Email Job Report to comfirm if duplicate was identified
5. Check inbox to see how many emails are received


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