Setup for Deduping Email Addresses in Online Marketing. (Doc ID 2011255.1)

Last updated on MARCH 09, 2017

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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OLM is not automatically deduping email addresses in an audience which means we are sending multiple emails out to people where we have duplicate records in the system.



STEPS
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The issue can be reproduced at will with the following steps:

1. Create 2 records with the same email address
2. Add them to an audience
3. Use that audience in a dialog to send out an email
4. Check the Dedup Email Job Report to comfirm if duplicate was identified
5. Check inbox to see how many emails are received

Cause

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