EeS: URL in e-mail directs Requester to Invoice Entry page and not Review Invoice page (Doc ID 2011429.1)

Last updated on DECEMBER 22, 2016

Applies to:

PeopleSoft Enterprise FIN eSettlements - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

In eSettlements, when a Requester receives an e-mail notification with a hyperlink to a list of Invoices that require verification and release for processing, the hyperlink directs the Requester to the Create Invoice / Invoice Entry page and not the Review Invoice / Invoice page.

As a result, the Requester is not able to Release or Deny the Invoice directly from the e-mail hyperlink.

STEPS
1. Navigate to eSettlements > Buyer Information > Review Buyer Details > Notifications and Approvals page for Buyer = BUY01
2. Click on the Define Buyer Notifications hyperlink
3. On the Define Notification Types page, Invoice Verification box is checked and has the following Enter Routings setup:
To/cc = Email To Field
Type = Requester
Recipient = MPHOST
4. User Profile > General page for User ID = MPHOST
5. Click the Edit Email Addresses hyperlink
6. Email Address = FINMPAUser1@ap6023fems.us.oracle.com
7. Log in as LSA
8. Create an Invoice
Supplier = Books for You
Buyer = BUY01
Invoice ID = email_lake
9. Click Save and Submit
10. Self-Service Invoice > View Invoice page
Invoice ID = email_lake
Build Status = Not processed
11. Log in as MPHOST
12. Run Process Notifications
Invoice Processing = Specify Buyers
Buyer = BUY01
13. E-mail sent to User ID = FINMPAUser1
14. E-mail is stating that the Invoice is waiting to be verified and released for processing
15. Click on the hyperlink in the e-mail
16. Log in as MPHOST
17. Self-Service Invoice / Review Invoice page displays
18. Click on the hyperlink for Invoice ID = email_lake
19. Create Invoice > Invoice Entry page displays
20. The buttons for Release for Processing and Deny Invoice buttons are not an option. So, unable to Release or Deny the Invoice from this page -- This is incorrect.
21. Click Return to Self-Service Invoice hyperlink
22. Self-Service Invoice / Invoice Actions page displays
23. Click Review Invoice hyperlink
24. Self-Service Invoice / Review Invoice page displays
25. Click on the hyperlink for Invoice ID = email_lake
26. Review Invoices / Invoice page displays
27. Release for Processing and Deny Invoice buttons are enabled. So, now able to Release or Deny the Invoice -- This is correct.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms