E- FTP: PT 8.54 CreateCheckFile (error): Failed to find an available check file name. (Doc ID 2011432.1)

Last updated on DECEMBER 16, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 to 8.55 [Release 8.4]
Information in this document applies to any platform.

Symptoms

On : 8.54 version, File Attachments

AddAttachment failing in performance test


When execute a performance test with 20 concurrent users, The AddAttachment function stops working across the board (Not just for Candidate gateway..but Any attachment functionality when clicking on attachments anywhere).

There are 100 rows in the table PSPTFILE_PRCS.
In 8,.51 it used to clear this table regularly when the table got filled closer to 32000 rows.
 
But Now .. there are only 100 rows in the table. Which should not cause the error ..
But still  getting the error.

CreateCheckFile (error): Failed to find an available check file name.
ExecuteAddAttachment (error): unable to create check file.
EvalAddAttachment (error): return code (1) indicates attempt to upload file to storage failed.


Once  clear the 100 rows..the problem goes away.

But when performance test is executed again with 20 concurrent users, this problem shows up.

After that..No attachment functionality works.
.

CreateCheckFile (error): Failed to find an available check file name.
ExecuteAddAttachment (error): unable to create check file.
EvalAddAttachment (error): return code (1) indicates attempt to upload file to storage failed.




ERROR
-----------------------
CreateCheckFile (error): Failed to find an available check file name.
ExecuteAddAttachment (error): unable to create check file.
EvalAddAttachment (error): return code (1) indicates attempt to upload file to storage failed.





BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Upload the Attachments.

Cause

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