ELM 9.X: Reports on Mass Enroll Review Page - Reports Can Only View From Report Manager and Expected To See the Report in the Process Monitor (Doc ID 2012383.1)

Last updated on MAY 20, 2015

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Reports can only view from Report Manager.

Expected to see the report in the Process Monitor.

The issue can be reproduced at will with the following steps:

  1. Navigate to Main Menu > Enterprise Learning > Mass Enrollments > Review Mass Enrollment Request
  2. Search All My Requests from 01/01/1900 to current date
  3. Click on All or Error button - Report is not displayed
  4. Click on Process Monitor
  5. Click on Details after success run status is presented
  6. Report is not presented in the File List
  7. Go to Main Menu > Reporting Tools > Report Manager
  8. Check the report is generated.

Due to this issue, users cannot see the report file when clicking on All or Error button and it is not available in the Process Monitor. However it is available in the Report Manager.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms