HelpDesk - Task Flow AAF Policy Are Not Triggering Notifications (Doc ID 2012415.1)

Last updated on FEBRUARY 10, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

The following delivered AAF policies are not triggering.

1. Notify Owner - Task Completed
2. Notify Task Assignees
3. Notify about Task Ownership
4. Notify Owner - Task Declined




Cause

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