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E-MAP: Need To Log In Twice Using Fluid Approvals Tile With Secure Socket Layer (SSL) https (Doc ID 2013010.1)

Last updated on AUGUST 12, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
PeopleSoft Enterprise FIN Expenses - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On PeopleTools 8.54, FSCM 9.2 PI 10, Fluid Approvals

The environment requires Secure Socket Layer (SSL). The Mobile Approval link is working with SSL enabled.  However, Login credentials are required a second time.
Once when logging into the Peoplesoft Instance from PIA initially and again after navigation to the FLUID home page when the Approvals Tile is selected.
At this point prompt for login credentials occurs after which the Approval page is displayed.

Expected behavior is that if Service Configuration for REST Target Locations service has Secure Target Location configured that the Approval Tile will resolve to the secure URL value, and there will be no need for 2nd login.

The issue can be reproduced at will with the following steps:
1. Configure REST Target Locations similar to this;

2. Submit Approval Transaction.
3. Access Fluid Approval Tile.
4. Note that login credentials are required again.

Cause

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