DES Does Not Start Under PeopleTools 8.54 .10 And Weblogic 12.1.3.0

(Doc ID 2013458.1)

Last updated on SEPTEMBER 25, 2017

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Rutas url test returns blank page on PeopleTools 8.54.10 and Weblogic 12.1.3.0. DES starts, rut and rutdb returned "I am here" but rutas shows blank page.

DES Error log and DES Debug Log both showed the following error:
--
ERROR | [2015-05-12 19:08:35.795] | dest0 | DES1 |
@ com.annuncio.util.RequestUtil | DCS-00000 | General error. | isLoginRequired:
magic number not found
ERROR | [2015-05-12 19:08:36.094] | mcpt0 | DES1 | mcp.BaseServlet |
DCS-00000 | General error. |
@ java.lang.NoClassDefFoundError: org/apache/xerces/util/SecurityManager
at com.peoplesoft.pt.common.XmlDocument.parse(XmlDocument.java:108)
at
com.peoplesoft.pt.common.XmlDocument.ParseXmlFromString(XmlDocument.java:222)
at
com.annuncio.pt.integration.jolt.IBOLMResponse.setInfoFromXMLString(IBOLMRespo
nse.java:186)
at
com.annuncio.pt.integration.jolt.IBOLMMessage.setContent(IBOLMMessage.java:104
)
at
com.annuncio.pt.integration.jolt.IBOLMMessage.setContent(IBOLMMessage.java:141
)
at
com.annuncio.pt.integration.jolt.IBOLMResponse.(IBOLMResponse.java:94)
at
com.peoplesoft.crm.omk.commfw.XMsgCommTransport$IBJoltResult.setContent(XMsgCo
mmTransport.java:566)
at
com.peoplesoft.crm.omk.commfw.XMsgCommTransport.SendRequestToPSAS(XMsgCommTran
sport.java:451)
at
com.peoplesoft.crm.omk.commfw.XMsgCommTransport.SendRequestToPSAS(XMsgCommTran
sport.java:396)
at
com.peoplesoft.crm.omk.commfw.XMsgCommTransport.SendToPSAS(XMsgCommTransport.j
ava:382)
at
com.peoplesoft.crm.omk.commfw.XMsgCommTransport.SendToPSAS(XMsgCommTransport.j
ava:353)
at com.peoplesoft.crm.omk.servlet.mcp.MCP.rutas(MCP.java:4050)
at com.peoplesoft.crm.omk.servlet.mcp.MCP.execute(MCP.java:4465)
at
com.peoplesoft.crm.omk.servlet.mcp.BaseServlet._execute(BaseServlet.java:126)
at com.peoplesoft.crm.omk.servlet.mcp.AnnuPage0.doGet(AnnuPage0.java:151)
at com.peoplesoft.crm.omk.servlet.mcp.AnnuPage0.service(AnnuPage0.java:162)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:844)
at
@ weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecu
rityHelper.java:280)
at
@ weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecu
rityHelper.java:254)
at
@ weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.
java:136)
at
weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:346)
at
weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:243)
at
weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatche
rImpl.java:590)
at
weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.
java:273)
at com.annuncio.util.RequestUtil.forward(RequestUtil.java:636)
at
com.peoplesoft.crm.omk.servlet.des.DesController.doPost(DesController.java:139
)
at
com.peoplesoft.crm.omk.servlet.des.DesController.doGet(DesController.java:96)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:844)
at
@ weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecu
rityHelper.java:280)
at
@ weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecu
rityHelper.java:254)
at
@ weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.
java:136)
at
weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:346)
at
weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:243)
at
weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun
(WebAppServletContext.java:3432)
at
weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(Web
AppServletContext.java:3402)
at
@ weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.
java:321)
@ at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.provider.WlsSubjectHandle.run(WlsSubjectHandle.java:57)
at
@ weblogic.servlet.internal.WebAppServletContext.doSecuredExecute(WebAppServletC
ontext.java:2285)
at

Steps to Reproduce
1. Deploy DES on CRM 9.2 PUM Image 6 (C920GXIU) / PeopleTools 8.54.10 and
Weblogic 12.1.3.0.
2. Copy the omk.jar to PS_HOME\appserv\class dir and PS_HOME\webserv\<DES
Domain>\applications\crm
3. Start DES
4. Run the RUT url tests (rut, rutdb, rutas)
5. Rut and Rutdb works but not rutas
6. Rutas returns blank page
7. Check DES Error Log and DES Debug Log, error above is shown.

Environment
CRM 9.2 Image # 6
PeopleTools 8.54.10
Weblogic 12.1.3.0ODM Issue Clarification

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms