RB_MAILROUTE is failing with the error Error loading component processor (RC_CASE_CI) (Doc ID 2016688.1)

Last updated on NOVEMBER 03, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

RB_MAILROUTE is failing with the error
Error Message:


You are not authorize to view this Case. Please contact system administrator (17831,615)
Error loading component processor (RC_CASE_CI)
Error calling RC_CASE_CI Create()
Process 211862 ABENDED at step RB_AMPENGINE.APPLRUL.Step02 (People Code) -- RC=16


Cause

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