ELM 9.X: When Learner Launches SCORM 1.2 Web-based Content, Nothing Happens and Error Message is not Viewable (Doc ID 2017478.1)

Last updated on MARCH 24, 2017

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

 When Learner launches SCORM 1.2 content, nothing happens and error message is not viewable.

ERROR
 

When debugging with Internet Explorer F12 Debugger:


Permission denied to access property 'documentElement'

Or


From PIA trace: 

PSAPPSRV..........      230:    %Response.Write(GetHTMLText(HTML.LM_SCORM_DATA_FRAME, GenerateScriptContentURL(%Portal, %Node, Record.WEBLIB_LM_LEM, Field.LM_ISCRIPT, "FieldFormula", "IScript_PERSIST_SCO_DATA"), &hsh_TrackHash.Get("cmi.core.student_name"), &hsh_TrackHash.Get("cmi.core.lesson_location"), &hsh_TrackHash.Get("cmi.
PSAPPSRV.......... ErrorReturn-> 236 - First operand of . is NULL, so cannot access member Get. (180,236) WEBLIB_LM_LEM.LM_ISCRIPT.FieldFormula  Name:IScript_PERSIST_SCO_DATA


Steps to Replicate:


1. Navigation:  Self Service > Learning > All Learning > Click on Title (CON Test Item)  
2.  click on Defensive Driving > click on Re-Launch > click on Launch (for Defensive Driving Quiz) -  
3. Quiz not displayed, receive error message in background:

 

Cause

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