My Oracle Support Banner

ELM 9.X: When Learner Launches SCORM 1.2 Web-based Content, Nothing Happens and Error Message is not Viewable (Doc ID 2017478.1)

Last updated on NOVEMBER 11, 2019

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.


 When Learner launches SCORM 1.2 content, nothing happens and error message is not viewable.


When debugging with Internet Explorer F12 Debugger:

Permission denied to access property 'documentElement'


From PIA trace: 

PSAPPSRV..........      230:    %Response.Write(GetHTMLText(HTML.LM_SCORM_DATA_FRAME, GenerateScriptContentURL(%Portal, %Node, Record.WEBLIB_LM_LEM, Field.LM_ISCRIPT, "FieldFormula", "IScript_PERSIST_SCO_DATA"), &hsh_TrackHash.Get("cmi.core.student_name"), &hsh_TrackHash.Get("cmi.core.lesson_location"), &hsh_TrackHash.Get("cmi.
PSAPPSRV.......... ErrorReturn-> 236 - First operand of . is NULL, so cannot access member Get. (180,236) WEBLIB_LM_LEM.LM_ISCRIPT.FieldFormula  Name:IScript_PERSIST_SCO_DATA

Steps to Replicate:

1. Navigation:  Self Service > Learning > All Learning > Click on Title (CON Test Item)  
2.  click on Defensive Driving > click on Re-Launch > click on Launch (for Defensive Driving Quiz) -  
3. Quiz not displayed, receive error message in background:



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.