SCORM: Chapter/sco-status Inconsistent and Sub-chapter Progress Lost (Doc ID 2018876.1)

Last updated on JUNE 15, 2017

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

SCORM: Chapter/sco-status inconsistent and sub-chapter progress lost

The issue can be reproduced at will with the following steps:

  1. Have a web-based SCORM 2004 activity
  2. Rebuild index for catalog
  3. Learner log in and enrolls in the course's class
  4. Launches and starts the content, but does not reach completion status.  
  5. The Learner clicks the exit button
  6. The status and the sub-chapter status gets flickering when the user launches the content again.

Cause

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