E-PORTAL: Related Content Does Not Work with Generic PeopleSoft URLs (Doc ID 2020153.1)

Last updated on JUNE 02, 2021

Applies to:

Symptoms

When defining a Related Content Service that is of URL Type 'Generic PeopleSoft URL', the related content service does not work in that:

• 'Show Formed URL' button shows a blank URL
• 'Test Related Content Service' gives error 'That was not a valid URL format.'
• The Related Content Service when assigned to a CREF, will not show up in the Related Content list.

The same Generic PeopleSoft URL works as a regular CREF if defined under Structure & Content.

Sample Replication:

Replication:
1. Main Menu > PeopleTools > Portal > Related Content Service > Define Related Content Service
2. Create new
3. Type: Generic PeopleSoft URL
4. Select the local node, e.g. HRMS on a HRMS database
5. Enter a Portal URL, e.g. c/UTILITIES.PSTESTUTIL.GBL
6. Save
7. Try clicking "Show Formed URL"
8. Try clicking "Test Related Content Service"

Results:
a) Show Formed URL: shows blank
b)After clicking "Test Related Content Service", then "Test Related Content Service" again, error displays:
That was not a valid URL format.
c) When assigning above RC service to a CREF, it does not show up.

Cause

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