E-IB: Integration Broker Connections in Time Out due to Load Balancer Connectivity (Doc ID 2021784.1)

Last updated on FEBRUARY 01, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

On : 8.53 version, Integration Broker

When attempting to ping a node in a load balanced web server environment,
the following error occurs.

ERROR
-----------------------

Online:

Integration gateway general connection failed.

Application server logs:

"PSJNI: Java exception thrown: java.net.ConnectException: Connection timed out"



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Ping a node
2. See the issue occurs


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot ping or connect outside nodes.

Cause

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