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EAR9.2: Payment Predictor Fails at Step AR_PREDICT2.LOCKITEM.LOCKITEM Because of Deadlock When Parallel Processing is Enabled (Doc ID 2023782.1)

Last updated on NOVEMBER 05, 2020

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When attempting to run Payment Predictor process, the following error occurs.

ERROR
-----------------------
ORA-00060: deadlock detected while waiting for resource Failed SQL stmt: UPDATE PS_ITEM SET PROCESS_INSTANCE = 2690994 WHERE BUSINESS_UNIT = :1 AND CUST_ID = :2 AND ITEM = :3 AND ITEM_LINE = :4 AND PROCESS_INSTANCE = 0 AND ITEM_STATUS = 'O'


STEPS
--------------
The issue can be reproduced at will with the following steps:

  1. Create items.
  2. Create deposit and payments for the items previously created.
  3. Run Payment Predictor process.

Cause

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In this Document
Symptoms
Cause
Solution
References


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