After Applying PUM 12 on 9.2/Tools 8.53.13, Users Logged out when Clicking on Org Chart Viewer (Doc ID 2024069.1)

Last updated on FEBRUARY 03, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

HCM HRMS 9.2 Image 12
PeopleTools 8.53.13

Users getting logged out of system whenever they click on the My Org Chart or use the Search field to look up a person.
Issue began after installation of HCM PUM Image #12.

Also, when clicking on "Main Menu, Org Chart Viewer", do not see a sub menu but the following text is displayed "Could not find a valid remote node or not configured".

Client sees Main Menu > Company Directory and they get signed out of the application when clicking on Company Directory link.

The App server log shows the following error:
Last 10 lines...
PSAPPSRV.3856 (1163) [2015-06-11T16:03:30.212 GetCertificate](3)
Returning
 context. ID=RRAGALA, Lang=ENG, UStreamId=160330212_3856.1163,
Token=PSFT_HR/2015-06-11-11.03.30.559537/RRAGALA/ENG/DRJZ1FtCfaVifNi/B1cuDZv1KHs=
 
PSAPPSRV.3856 (1175) [2015-06-11T16:06:14.378 GetCertificate](3)
Returning context. ID=RRAGALA, Lang=ENG, UStreamId=160614378_3856.1175,
Token=PSFT_HR/2015-06-11-11.06.14.559703/RRAGALA/ENG/PCT8+8jDedPDFHoz1eSI096oAUk=
PSPAL: Abort: Unrecoverable exception received
PSPAL: Abort: Location:
E:\pt853-903-R1-retail\peopletools\src\pspal\exception_winunhandled.cpp:592:
PSPAL::UnhandledExceptionFilter::UnrecoverableExceptionFilter
PSPAL: Abort: Generating process state report to
C:\psoft\hrdev\appserv\HRDEV\LOGS\PSAPPSRV.3856\process_state.txt
PSAPPSRV.3856 (1197) [2015-06-11T16:10:05.121
RRAGALA@wcorhw4jm32.suddenlink.cequel3.com (IE 10.0; WIN7) ICPanel](3) Detected
time zone is
PSAPPSRV.3856 (1197) [2015-06-11T16:10:05.130
RRAGALA@wcorhw4jm32.suddenlink.cequel3.com (IE 10.0; WIN7) ICPanel](0) Process
aborted.
PSAPPSRV.5520 (0) [2015-06-11T16:10:26.282](0) PeopleTools
Release 8.53.13 (Windows) starting. Tuxedo server is APPSRV(99)/2
PSAPPSRV.5520 (0) [2015-06-11T16:10:26.337](0) Cache Directory
being used: C:\psoft\hrdev\appserv\HRDEV\CACHE\PSAPPSRV_2\
PSAPPSRV.5520 (0) [2015-06-11T16:10:26.605](2) App server host
time skew is DB+00:00:00 (ORACLE HRDEV)
PSAPPSRV.5520 (0) [2015-06-11T16:10:27.097](0) Server started
PSAPPSRV.5520 (0) [2015-06-11T16:10:27.097](3) Detected time

Cause

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