"First operand of . is NULL, so cannot access member INTERACTIVEMODE. (180,236) RB_MCF_SETUP.RB_APPS_ API.Case.OnExecute Name:AddNote" Error Occurring on RB_MAILROUTE AE Process in Process Monitor (Doc ID 2024096.1)

Last updated on JULY 03, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Goal

With a new ERMS environment setup, the RB_MAILROUTE App Engine process may fail with the following error:
First operand of . is NULL, so cannot access member INTERACTIVEMODE. (180,236) RB_MCF_SETUP.RB_APPS_ API.Case.OnExecute Name:AddNote PCPC:28466

How to avoid this error?

 

Solution

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