HRHD - Global Case Issue Where Parent Case's Status Copied From Child Case's (Doc ID 2024136.1)

Last updated on JUNE 02, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Case Component

ISSUE
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HRHD - Global Case Issue where Parent Case's Status Copied from Child Case's

When a new parent case is created from the existing case, the new Parent case inherits the Case Status from the existing Child case.  The issue is replicable when the flag ''Set Parent as Global Case' is checked in the Case relationship type definition.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open an existing case
• Relate and create new case
• Existing case = child
• New case = parent
• Unselect all boxes under information


Cause

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