EAP: Attachments of certain types do not open/get downloaded when accessed from the Mobile Approvals page

(Doc ID 2026970.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Attachments of certain types do not open/get downloaded when accessed from the Mobile Approvals page. Either the below error appears or a blank window shows up.

ERROR:
No filename provided (2,901) FIN_MOBILE.Helper.AttachmentHelper.OnExecute Name:GetAttachmentString PCPC:11303 Statement:151
Called from:FIN_MOBILE.Helper.AttachmentHelper.OnExecute Name:GetAttachment Statement:106
Called from:WEBLIB_FIN_MBL.CALLBACK.FieldFormula Name:iScript_Attachment Statement:5

STEPS:
1) Open a Voucher to be approved on the Mobile approvals page
2) Access attachment of any of the below types

docx
xls
xlsx 

Attachment does not open up and a blank browser screen appears or error message is shown

Cause

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