ECA9.2: Contract Email Notifications Sent To Team Members Under Different Setid (Doc ID 2027086.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

PeopleSoft Enterprise FIN Contracts - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Create a Support Team Code 'A1' and team member 001 under setid SHR01. We have the same Support Team Code 'A1' and team member 002 which exist under a different setid SHARE. Add the Support Team 'A1' to business unit US001. The Support Team lookup uses setid SHARE.

Create a contract for unit US001 and change the contract status to Active. This will trigger an email notification, as the contract status has changed.
The email is sent to team member 002 (setid SHARE) which is correct.

However, the email is also sent to team member 001 (setid SHR01), which is wrong. The email should only be sent to the support team of setid SHARE.

Cause

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