E-MAP: Fluid Approvals For Environments with Load Balancer and One or More Physical Gateway Web Servers (Doc ID 2027358.1)

Last updated on AUGUST 08, 2016

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 and later
PeopleSoft Enterprise FIN General Ledger - Version 9.2 and later
PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
PeopleSoft Enterprise HCM Absence Management - Version 9.2 and later
PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

PeopleTools 8.54.17 or lower version, Mobile Application Platform(MAP) Fluid Approvals FSCM 9.2 Pi 14 or HCM 9.2 Pi 12

In environment where there are 2 Web Servers configured using SSL Protocol.  

Web Server 1  URL https://92DMO1.companyname.com:83

Web Server 2  URL https://92DMO2.companyname.com:84

The Rest Target Location set to internal to the first Web Server;

A User accesses Fluid Approval Home Page, and the Approvals Tile is clicked on Landing page either the Pending Approval detail page shows with no data, even though there are approvals pending, or one of the following error(s) occur;



ERROR
-----------------------

 

Additionally a similar issue will occur in an environment which has Load Balancer set up to balance the load.


The issue can be reproduced with the following steps:
1. Configure 2 web server, with SSL Protocol.
2. Configure REST Target Location using #1 webserver:port.
3. Submit Fluid Approval.
4. Log in via #2 webserver.
5. Press the Approvals tile on Landing page.
6. Either blank Pending Approval page, or an error occurs.


Cause

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