E-AS: Get "Failed to start the Java Virtual Machine. (2,766) PT_SECURITY.iScript.OnExecute Name:getSIDHTML" on PIA Sign-On Into Newly Installed Environment (Doc ID 2027718.1)

Last updated on MAY 11, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

On PeopleTools 8.54.10 with application server running on Linux OS, a new fresh non-production installation with standard PeopleSoft authentication scheme (no LDAP).

Peoplesoft Application Designer and Peoplesoft Data Mover connect to the environment well, but every attempt to sign on via PIA fails with the below error text in browser window:

Failed to start the Java Virtual Machine. (2,766) PT_SECURITY.iScript.OnExecute Name:getSIDHTML PCPC:199 Statement:6 Called from:PT_NAV2.Security.OnExecute Name:getSIDHTML Statement:5 Called from:PT_NAV2.NavHover.OnExecute Name:setNavHTML Statement:177 Called from:PT_NAV2.NavHover.OnExecute Name:buildHoverNavHTML Statement:94 Called from:PT_NAV2.NavHover.OnExecute Name:NavHover Statement:42 Called from:WEBLIB_PT_NAV.ISCRIPT1.FieldFormula Name:buildDropDownNav Statement:116 Called from:WEBLIB_PT_NAV.ISCRIPT1.FieldFormula Name:IScript_PT_
Failed to start the Java Virtual Machine. (2,766) PT_SECURITY.iScript.OnExecute Name:getSIDHTML PCPC:199 Statement:6 Called from:PT_FAV.AddToFav.OnExecute Name:getSIDHTML Statement:32
............

The application server log shows at that time error sequences like the following:

PSAPPSRV.nnnn ... ICScript](1) Could not load the JavaVM library jvm
PSAPPSRV.nnnn ... ICScript](1) EnvImplementation::Ctor: Failed to get JvmHandle
PSAPPSRV.nnnn ... ICScript](0) Objects of class PortalRegistry cannot be serialized. (2,694)
PSAPPSRV.nnnn ... ICScript](0) Failed to serialize an object of class PortalRegistry. (2,275)
PSAPPSRV.nnnn ... ICScript](0) Objects of class AttributeCollection cannot be serialized. (2,694)
PSAPPSRV.nnnn ... ICScript](0) Failed to serialize an object of class AttributeCollection. (2,275)
PSAPPSRV.nnnn ... ICScript](0) Objects of class Request cannot be serialized. (2,694)
PSAPPSRV.nnnn ... ICScript](0) Objects of class Response cannot be serialized. (2,694)
PSAPPSRV.nnnn ... ICScript](0) Objects of class Request cannot be serialized. (2,694)
PSAPPSRV.mmmm ... ICScript](1) Could not load the JavaVM library jvm
PSAPPSRV.mmmm ... ICScript](1) EnvImplementation::Ctor: Failed to get JvmHandle

 

Changes

 Can happen on a new install or after environment changes in an old one.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms