EAR 9.1+ Performance Issue Loading Collections Workbench (Doc ID 2028298.1)

Last updated on MARCH 09, 2017

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ENVIRONMENT
-------------------------
9.1 Bundle 34

Statement of Issue
-----------------------------------
Performance Issue loading Collections Workbench

Expected Behavior
-----------------------------------
No customer information is being provided yet so it should not take long to pull out the page

Actual Behavior
--------------------------------
Taking a long time to load

Business Impact
---------------------------------------
Wastes time each day for each user as they try to pull up page.

Steps to Replicate
----------------------------
1. Go to Receivables, Customers Collections Workbench.
2. Wait for page to load.

Cause

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