EAP: Prepaid Voucher Payment Cancellation With Void and Do Not Reissue/Close Liability' Option Does not Close Open Balance In Prepayments (Doc ID 2028369.1)

Last updated on MARCH 18, 2016

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

Prepaid voucher payment cancellation (Void and Do Not Reissue/Close Liability) does not close open balance in prepayments.

Cannot process the prepayment voucher correctly due to the close liability and the inquiry not showing correct results.

STEPS

1. Navigate to Accounts Payable > Vouchers > Add/Update > Regular Entry and enter a prepaid voucher.

2. Voucher is paid.

3. Navigate to Accounts Payable > Payments > Cancel/Void Payments > Payment Cancellation, and void the payment voided using 'Void and Do Not Reissue/Close Liability'.
All accounting entries exist as expected (AP Accrual, AP Payment, AP Payment Cancellation, AP Close).

4. When viewing Prepayment Balance, it still shows an open balance for voucher and it actually adds a second payment row (even though one payment cancelled and the other never paid because voucher was closed in void process).

Expectation is balance should be $0.00 even though no vouchers have been applied to original prepayment.

Cause

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