EEX 9.1/9.2: Expense Report with Credit Card Transactions are Not Getting Processed Through PayCycle. (Doc ID 2028715.1)

Last updated on MARCH 03, 2017

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Expense Report with Credit transactions are not getting processed through PayCycle, if some of the such transaction with -ve amount still in processing with PayCycle.

Steps:
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The issue can be reproduced at will with the following steps:
1. Create an Expense Report with Credit Card transaction having credit (-ve) amount.
2. Create an Expense Report with Credit Card transaction having +ve amount but less than the -ve amount, for the same vendor. So that the total of both Expense Report is -ve.
3. Get the Expense Report approved.
4. Run Stage Payment process.
5. Try to pay the Expense Report using Paycycle. -- PayCycle is not picking the transaction as the total amount for payment is -ve.
6. Create an Expense Report with Credit Card transaction with +ve amount, so that the total amount can be +ve.
7. Run Stage Payment process.
8. Try to pay the Expense Report using Paycycle.

Actual Result:
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Pay Cycle is not processing/creating payment for the Expense Reports.

Expected Behavior:
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Expense Reports should be processed by Paycycle and the payment should be created for extra +ve amount.

Please see the Replication Steps document for more details related to complete configuration and the replication steps necessary to reproduce the issue.

Cause

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